Privacy Policy — Namazu Lodge (Shika Hotel Group)
Effective Date: October 2025
Entity: Shika Hotel Group (“we”, “our”, “us”)
Property: Namazu Lodge, Shinano, Nagano, Japan
Contact: info@namazulodge.com
1. Overview
At Shika Hotel Group, we respect your privacy and are committed to protecting the personal information you share with us when booking accommodation or making an inquiry at Namazu Lodge.
This Privacy Policy explains how we collect, use, and protect your information in accordance with Japanese privacy law and applicable international data protection standards.
2. Information We Collect
We collect the following personal information for the purpose of managing your reservation and stay:
Name, email address, and phone number (for communication and booking confirmation)
Payment information (processed securely through Stripe or third-party booking platforms)
Stay details such as check-in/check-out dates, number of guests, and preferences
Technical data (e.g., IP address, device type, browser type) through Google Analytics and Meta tracking tools
We do not collect sensitive personal data unless required by law for guest registration (e.g., passport details for foreign guests).
3. How We Use Your Information
Your personal information is used for:
Processing reservations and payments
Communicating regarding your booking or inquiries
Complying with Japanese accommodation registration laws
Improving our website, marketing, and guest experience
Sending limited promotional updates (only with your consent)
4. Cookies and Tracking
We use cookies, Google Analytics, and Meta (Facebook/Instagram) pixels to monitor website performance, measure marketing effectiveness, and understand visitor behavior.
You can disable cookies in your browser settings, though some features of our site may not function properly without them.
5. Sharing of Information
We may share limited information with:
Payment processors (Stripe) for secure transactions
Booking platforms (Lodgify, Airbnb, Booking.com) to manage your reservations
Legal authorities, only if required by Japanese law
We do not sell, rent, or trade personal information to third parties.
6. Data Storage and Security
Your data is stored securely on Lodgify and Stripe servers using industry-standard encryption.
We retain booking data only as long as necessary for accounting, legal, or operational purposes, typically for up to 5 years.
7. Your Rights
Under applicable privacy laws, you have the right to:
Access and correct your personal data
Request deletion where legally permitted
Withdraw consent to marketing communications
To exercise your rights, please contact info@namazulodge.com.
8. International Transfers
Your data may be transferred and processed outside Japan (for example, on servers hosted by Lodgify or Stripe in the EU or US).
We ensure such transfers comply with relevant privacy protections.
9. Updates to This Policy
We may update this policy periodically. The latest version will always be available on our website.
10. Contact
If you have any privacy concerns or wish to exercise your rights, please contact us at:
info@namazulodge.com
Namazu Lodge, Shinano, Nagano, Japan
